Complaints Procedure

We aim to give every customer a good experience. If something has gone wrong, we want to put it right.

How to make a complaint

If you are unhappy with any aspect of our service, please email us at admin@carpaticgiveaways.com . Please include your name, the email address on your account, and as much detail as you can about what happened, so that we can look into it properly.

How we handle your complaint

We will acknowledge your complaint within 5 business days of receiving it.

We will look into it and aim to give you a full response within 20 business days. If we need more time, we will let you know why and when you can expect a response.

If you are still unhappy

If you remain unhappy after our final response, you may refer the matter to an alternative dispute resolution provider or seek independent advice.

Our details

Carpatic Ltd, trading as Carpatic Giveaways. A company incorporated in England and Wales, company number 15493511. Registered office: Flat 28 Old Inn House, 2 Carshalton Road, Sutton, England, SM1 4RA.

TO SET:  Confirm the complaints email and the two timescales (5 and 20 business days shown). Name an alternative dispute resolution provider if the Company uses one.